Some customers of SIM-Only mobile operator spusu, specifically those that own various particular models of Google’s popular Pixel Smartphones, have been complaining that they often struggle to make or receive calls on the operator’s network when connected via 4G (VoLTE). But efforts are underway to resolve the problem.
Before we get started it’s important to point out that Google’s Pixel phones have developed somewhat of a reputation for calling related problems via Voice-over-LTE and also Wi-Fi Calling, although some of those were resolved in a firmware update issued in June 2024 (here). But from time to time, we still receive complaints about issues with specific operators, which usually requires the operator to work closely with Google in order to develop a fix.
Over the past month or so we’ve received a number of similar complaints via email, as well as on our discussion forum, where owners of Pixel phones (various models) have complained about 4G calls being sent direct to voicemail or failing to work at all (both sending and receiving) on Spusu.
As one customer, Gabrielle, told ISPreview last week: “I love the monthly deal and the customer service, but there are times when I can’t make a call nor receive one! (I keep LTE selected). Spusu say they have sat down with google engineers and are trying to iron out the issues.”
A spokesperson for spusu told ISPreview:
“spusu is aware of the issues owners of Google Pixel phones are having with the network. Firstly, we’d like to apologise for the inconvenience caused. We are working tirelessly with Google to ensure full compatibility with Pixel devices and are hopeful for a resolution in early 2025. In the meantime, we would advise customers to visit our website for the full list of compatible devices and please get in touch if they have questions.”
In theory, when VoLTE isn’t working, the handset should drop back to 2G, but for various reasons that doesn’t always happen and in some cases those calls can also end up being sent to voicemail instead, which is an issue that other customers have told us about too. But it’s good to hear that spusu are working on a fix, even if it remains unclear precisely when that will be introduced.
At the same time, it’s worth noting that none of Google’s phones are currently listed as being compatible with either spusu’s Wi-Fi Calling or VoLTE features via their website (here and here). But in this day and age consumers would probably just assume, understandably so, that all operators should have wide support for these features, particularly with the 3G switch-off occurring and 2G to follow.